Posido customer support and assistance

Q: How do I know my self-exclusion has been processed?

After you email your self-exclusion request to support@posido.com, the team will confirm the closure as soon as practicable. You should receive a confirmation email. Do not attempt to log in or re-register; doing so violates your self-exclusion commitment.

Posido's support team is available around the clock via live chat and email. This page covers how to reach support, what to prepare before contacting them, available responsible gambling tools, and self-exclusion options.

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Support channels and availability

Posido operates support 24 hours a day, 7 days a week through live chat and email. Live chat is typically the fastest way to get an immediate response. Email inquiries are sent to [email protected].

Live chat: available 24/7 through the website.
Email: [email protected], available 24/7.
Response time for live chat is usually immediate.
Email responses may take longer; check your inbox and spam folder for replies.

What to prepare before contacting support

Have your username or registered email address ready. If your issue involves a specific transaction, deposit, bonus, or game, gather the relevant details such as transaction dates, amounts, or game titles. Screenshots of errors or unusual behaviour help support agents resolve your issue faster.

Your Posido username or registered email.
Transaction ID, date, or amount (if applicable).
Error messages or screenshots of the problem.
A clear description of what you were trying to do.

Responsible gambling tools and self-exclusion

Posido provides tools to help manage your gambling activity. These include deposit limits, loss limits, wager limits, session length limits, timeout periods, and full self-exclusion. If you wish to exclude yourself, contact the support team at [email protected]. Your account will be closed as soon as practicable, and you must commit not to open additional accounts.

Deposit restrictions: set daily, weekly, or monthly deposit limits.
Loss restrictions: limit the amount you can lose in a period.
Wagering restrictions: cap the size of individual bets.
Session length limits: set a maximum time per gaming session.
Timeout: take a break from your account for a set period.
Self-exclusion: permanently close your account and commit not to re-register.

Additional resources and help lines

If you are concerned about problem gambling, several organizations offer free, confidential support. GamCare, Gamblers Anonymous, and Gambling Therapy provide counselling, information, and peer support. You can also contact these services independently of Posido.

GamCare: confidential gambling support and information.
Gamblers Anonymous: peer support and recovery programs.
Gambling Therapy: online support and resources.
Parental control software such as Net Nanny (www.netnanny.com) can restrict access to gambling sites.

To set responsible gambling limits, log in and review your account settings where these tools are typically located.

FAQ

How quickly will the support team respond to my email?

Email response times are not specified in Posido's published details. Contacting support via live chat usually provides a faster answer if your question is urgent. For email, allow several hours and check your spam folder.

What languages does Posido support offer?

Posido support operates in English. If you require assistance in another language, contact the team at [email protected] to check current support language availability.

How do I know my self-exclusion has been processed?

After you email your self-exclusion request to [email protected], the team will confirm the closure as soon as practicable. You should receive a confirmation email. Do not attempt to log in or re-register; doing so violates your self-exclusion commitment.

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